Text Proof of Consent Document
Business Name: Signature Sound & Lighting
Business Contact: Andrew Williams; drew@signature-sl.com; 105 Buckhaven Ct. Apex NC 27502
Date of Document Creation: 12/17/2024
Purpose of Document: This document serves as proof that customers of Signature Sound & Lighting ("the Business") have provided explicit consent to receive communications, including but not limited to SMS, phone calls, and emails, sent through Twilio services.
Consent Statement Provided to Customers: The following statement is presented to customers when collecting their contact information:
"By providing your contact information, you agree to receive SMS messages, phone calls, and/or emails regarding our services, event updates, and promotions. Message and data rates may apply. You can opt-out at any time by replying STOP to SMS messages or contacting us directly."
Methods of Consent Collection: Signature Sound & Lighting collects customer consent through the following methods:
Website Form Submissions:
Consent is explicitly collected via a checkbox that customers must check when submitting their contact information. Example:
"I consent to receive communications from Signature Sound & Lighting."
In-Person Events/Agreements:
Written consent is obtained when customers sign contracts, event agreements, or service requests, which include the consent statement.
Opt-In via SMS or Email:
Customers can opt-in to receive messages by texting a keyword (e.g., "SIGNUP" or "START") to a Twilio phone number managed by the Business.
Opt-Out Policy: Customers are informed of their right to opt-out at any time. Opt-out instructions are as follows:
SMS Messages: Reply with the keyword STOP to unsubscribe.
Phone Calls or Emails: Contact us at [Insert Email/Phone] to request removal from our contact list.
All opt-out requests are honored immediately, and the customer will no longer receive communications unless they opt back in.
Record of Consent: The Business maintains detailed records of all consent received, including:
Customer Name
Contact Information (Phone, Email, etc.)
Date and Time of Consent
Method of Consent Collection
Record of Opt-In or Opt-Out Status
Records are stored securely in compliance with data privacy regulations.
Customer Agreement: Customers explicitly agree to the following:
Communications may include promotional messages, event updates, and other service-related notifications.
Message and data rates may apply.
Customers can opt-out at any time.
Business Representative Signature:
Name: Andrew Williams
Title: Owner
Date: 12/17/2024
Customer Signature (if required for manual collection):
Name: __________________________
Date: __________________________
Document Retention: This document and all supporting records will be retained for a minimum of 4 years to comply with Twilio's requirements and applicable laws.